A good maintenance request names the problem, the spot and the urgency, with a photo. Here is how store staff write one that gets fixed on the first visit.
Blog category
Operations
Running maintenance across a multi-unit or franchise portfolio.
8 articles
A 20-minute maintenance review meeting for multi-site owners: timed segments, the questions to ask and the decision each one should end with.
The rooftop unit died and the landlord says it is yours. Lease questions that settle landlord tenant maintenance responsibilities before the repair.
A practical way to decide whether to repair or replace equipment: a quote test, a repeat-failure test and a cost-per-year check, with illustrative numbers.
Four work order priority levels, Low, Medium, High and Emergency, with store examples, response targets to adapt, and a rule for settling disputes.
If you run several sites, you are probably the dispatcher too. Here is how to take after-hours repair calls off your phone and keep control of the job.
The 15 things that fail most in convenience store maintenance, the warning signs, and who to call, including supplier-owned coolers, lottery and ATMs.
Franchise maintenance management for multi-unit operators: one view of every site, a shared vendor list, and a setup you can start this month.